|
|
| Customer Support: Frequently Asked Questions |
 |
|
|
Why aren’t the bars on my schedule printing?
|
|
This is a known problem that we are fixing, but in the meantime there is a simple workaround. On Internet Explorer, select the Tools menu, then Internet Options, and then the Advanced tab. Scroll down the list of settings until you see the Printing section. Check the "Print background colors and images" box. That’s all there is to it.
|
| |
|
What is an active job? How will I be billed for it?
|
|
Active jobs can be viewed, modified, and copied. This is the typical status for any job that you currently want to monitor and update and share with others. For several of our products, your monthly charge is computed based on the number of jobs that are active, pro-rated to the actual number of days each job is active. Once you are finished with a job, set its status to inactive on the Job Details page and billing for that job will stop, but all of its data is retained. Inactive jobs may be viewed by checking the “Show inactive jobs” box on the Jobs page. If you later need to be able to see the Job tasks or schedule of an inactive job, or maybe copy it to use as the basis for another job, set the job status to active. Once you are finished with it, reset the status to inactive. You will only be billed if the job stays active for more than a day, and then you’ll be billed by the day.
|
| |
|
How can I speed up the job setup process?
|
There are a number of ways to reuse pieces of jobs and tasks lists in new jobs, speeding up data creation for the new job. In all cases you start first by creating a new job, which automatically creates a new task list for the job.
- Copy the task list of an existing job that is similar to the new job. (Click the Help link on the Tasks page for more information on how to do this.) Then open the new copy of the task list and make modifications for the new job as necessary.
- Open the task list by double-clicking on it on the Tasks page. Click the Import Tasks button and then select either a bid or a template to import. (Click the Help link after opening the task list for more information.) Open each task in the task list and fill in task dependencies, and start and stop times or durations.
A task template is an ordered list of summary tasks and tasks, including material requirements. Tasks in a task template do not include task dependencies, start or stop times, or durations. The tasks imported from a bid include the same information.
|
| |
|
How do my clients log in and use WebOnTheJob?
|
Before your clients can use WebOnTheJob, you need to give the system information about your client and then give the client a special registration code to use when they register. This is so that WebOnTheJob can ensure that your client only sees their own job.
- Create and save a contact for your client on the Contacts page.
- On the Jobs page, open the client’s job and set the Client field. (If the client’s job does not exist yet, you will need to create it before they can see anything.)
- Go back to the Contacts page and open the contact for your client.
- Notice the Registration Code box on the right side of the page. Click the "Email This Code" link to send your client an email message with the registration code and instructions for setting up an account.
- You will be asked to confirm that you want the email sent and that the information is all correct. Click Send to email the instruction letter.
- Your client should then follow the instructions in the email to register for WebOnTheJob. Clients pick their own WebOnTheJob ID. Branded clients enter the registration code on the registration page, while Pro clients enter it after they have logged in.
|
| |
|
Is a registration code the same as a WebOnTheJob ID?
|
|
No, a registration code is used once when a user first registers so that WebOnTheJob can tell what job or jobs that user can access. After that, it is never used again. A WebOnTheJob ID is the user ID entered whenever a user logs into WeOnTheJob.
|
|
|
